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    Frequently Asked Questions

    Find quick answers to common questions about our products, ordering process, and customer support.

    Still have questions?

    Our team is ready to assist you Monday to Saturday 9 AM to 6 PM.

    Does MedNova Healthcare supply directly to hospitals?

    Yes. MedNova Healthcare supplies medical devices, surgical disposables, radiology products, interventional products, and related healthcare supplies to hospitals and healthcare institutions across Pakistan.

    Can hospitals request quotations for specific products?

    Yes. Hospitals can share their product requirements, specifications, and quantities with our team to receive a quotation based on their requirements.

    What types of products does MedNova Healthcare supply?

    Our portfolio includes biopsy needles, drainage catheters, contrast-related products, radiology consumables, probe covers, C-arm covers, microscope covers, and other medical and surgical supplies.

    Are your products sourced through reliable suppliers?

    We work with established manufacturers, importers, and distribution partners and evaluate products and suppliers based on quality, reliability, and suitability for healthcare applications.

    Can you support hospital procurement departments?

    Yes. Our team works with procurement, purchase, clinical, radiology, cardiology, and other relevant hospital departments to understand requirements and provide appropriate product information and quotations.

    Do you provide product documentation?

    Product documentation can be provided according to the product and procurement requirements, including available specifications, manufacturer information, and applicable regulatory or quality documents.

    Do you offer delivery to hospitals?

    Yes. We coordinate product delivery according to the hospital’s location, order requirements, and agreed delivery schedule.

    Can hospitals request samples or product demonstrations?

    Where applicable, samples or product demonstrations may be arranged depending on the product, manufacturer, and hospital requirements.

    Do you provide after-sales support?

    Yes. MedNova Healthcare provides responsive customer support and product-related assistance to help maintain smooth communication with hospital teams.

    How can a hospital place an order?

    Hospitals can contact our sales team with their required products and quantities. Our team will assist with the quotation, availability, documentation, and order-processing requirements.